How We Collect, Use, and Protect Your Personal and Medical
Information
Apollo CVHF Heart Institute
('Apollo CVHF', 'we', 'us') is committed to protecting the privacy and
confidentiality of the personal information and medical data of every
individual who interacts with our website and services. This policy explains
what information we collect, how we use it, and your rights under applicable
Indian law - including the Digital Personal Data Protection Act, 2023 (DPDP
Act).
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Contact details you provide
voluntarily - name, phone number, and email address - when you submit an
enquiry form or contact us
•
Medical information you
choose to share - reports, documents, or descriptions of symptoms - when
seeking a consultation or second opinion
•
WhatsApp messages sent to
our team - including the pre-filled messages initiated from this website
•
Technical information
collected automatically - your device type, browser, and IP address - through
standard website analytics
•
To respond to your enquiry,
consultation request, or appointment booking
•
To enable our medical team
to review the reports and information you have shared
•
To contact you regarding
your appointment or follow-up care
•
To improve our website and
services through aggregate, anonymised analytics
We do not sell, rent, or share
your personal or medical information with third parties for commercial
purposes. Your information is accessible only to the Apollo CVHF team members
involved in your care.
When you initiate contact via
WhatsApp - including through the WhatsApp links on this website - your message
and contact details are received by our Patient Care Coordinator. Messages sent
via WhatsApp are subject to WhatsApp's own terms of service and privacy policy,
in addition to ours. We retain WhatsApp conversations for the purpose of
continuing your care and ensuring your enquiry is addressed.
If you upload reports or medical
documents via our website forms, these are stored securely and used solely for
the purpose of reviewing your case. Reports are retained for as long as is
necessary for your care and in accordance with applicable medical record-keeping
obligations. You may request the deletion of uploaded reports by contacting us
directly.
•
The right to access the
personal data we hold about you
•
The right to correct
inaccurate personal data
•
The right to request
erasure of your personal data in applicable circumstances
•
The right to nominate an
individual to exercise these rights on your behalf
•
The right to raise a
grievance with our Data Protection Officer
For any queries, requests, or
grievances relating to your personal data, please contact us in writing at the
address below or by email to info.ahd@apollocvhf.com, marking your
correspondence for the attention of the Data Protection Officer.
We may update this privacy policy
from time to time. Any significant changes will be communicated on this page.
We recommend reviewing this policy periodically.
Last updated: 2026
Our team is available to help you understand your options, review your reports, or answer your questions. You will speak directly to our cardiology team - not a call centre, not a receptionist.
Apollo CVHF Heart Institute is an associate centre of the Apollo Hospitals Group and provides holistic cardiac care facilities using invasive/non-invasive therapeutic and diagnostic services.